What after-sales services can participants of crowdfunding activities enjoy?
Crowdfunding participants have the same warranty rights as the official launch product purchasers. We offer a one-year warranty.One Pc disassembly is very easy and fast, you just need to send us the defective parts to our service center. We will do the inspection and replacement for free.please contact our technical support
Last updated: February 12, 2022 21:20
Will the Mini PC be shipped to my country? Am I responsible for taxes and duties in my country/region?
FREE Shipping!About taxes, We take sea freight or express delivery .sea freight to our warehouse in each country and then delivery is not required to bear customs duties, express delivery is required to consult the corresponding country’s policy. We cooperate with logistics companies in the United States and Europe and other countries have cooperative warehouses, the vast majority of countries are not required to pay customs duties.
Last updated: February 12, 2022 21:20
When will the PCs be shipped?
As production is already underway, we’re confident that One Pc orders will be shipped in batches in May 2022.
Last updated: February 12, 2022 21:21
What operating systems come with One Pc?Multi-OS Supports?
One Pc Come with Windows 11 PRO Pre-install,One Pc Supports Windows 11.Linux .Ubuntu .
Last updated: February 12, 2022 21:21
How many monitors can be connected at the same time with the highest resolution output?
The machine can be directly connected to 2 external monitors: one via HDMI 2.0, and one via USB type-C. Four or more monitors can be accommodated with the help of other external devices.
Last updated: February 12, 2022 21:22
Can I power the machine from the USB-C port?
It is possible to power the machine from a USB-C power supply, but the USB Power Delivery (PD) 3.0 specification provides for a maximum of 100 watts (20V @ 5A), which is less than we recommend. To guarantee system stability under heavy load—and especially if you raise the TDP—we recommend a 120 W power supply, meaning either the supplied AC adapter, or a USB-C power supply that exceeds the PD 3.0 specification (20V @ 6A).
Last updated: February 12, 2022 21:22
What Alloy casing + CPU and hard disk insulation Design?
Aluminum alloy shell is more conducive to heat dissipation, this originated from the design of Apple notebooks. CPU peripheral devices covered with high-temperature insulation mylar, to prevent the risk of short circuit. Comes with 2.5 inch hard drive insulation protective sticker to prevent the hard drive from contacting the motherboard device when installed to cause a short circuit
Last updated: February 12, 2022 21:22
What is the maximum resolution or refresh rate for the HDMI & Type-C ports?
HDMI & Type-C ports Maximum resolution can support 4K :4096×2160, HDMI & DP &Type-C ports Refresh rate:60hz HDMI 2.0 ports max to 120hz.
Last updated: February 12, 2022 21:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.